Refund and Returns Policy

Refund Policy for The CULT PMU

Effective Date: August 07, 2025

At The CULT PMU, we strive to ensure you are satisfied with our premium permanent makeup machines and pigments. This Refund Policy outlines the conditions under which you may return products purchased from https://www.cultpmu.com.

1. Eligibility for Returns

  • Timeframe: You may request a return within 14 days of receiving your order.
  • Condition: Products must be unused, in their original packaging, and in the same condition as received.
  • Eligible Products: Returns are accepted for defective, damaged, or incorrect items. Non-defective items may be returned at our discretion, subject to a restocking fee of 15%.

2. Non-Returnable Items

  • Products marked as “final sale” or custom orders.
  • Items that have been used, altered, or damaged after delivery.
  • Products without proof of purchase (e.g., order confirmation).

3. How to Request a Return

To initiate a return, contact us at:

Provide your order number, reason for return, and photos (if applicable). We will provide a return authorization and shipping instructions within 3 business days.

4. Refunds

  • Processing: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7 business days, less any applicable restocking fees or shipping costs.
  • Shipping Costs: Original and return shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
  • Notification: You will be notified via email once your refund is processed.

5. Exchanges

We offer exchanges for defective or incorrect items, subject to availability. Contact us to arrange an exchange, and we will provide instructions.

6. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 days of receipt with photos of the issue. We will arrange a replacement or refund at no additional cost.

7. Contact Us

For questions or assistance with returns, please reach out to:

We are committed to addressing your concerns promptly.

Last Updated: August 07, 2025